Frequently Asked Questions

Below are some frequently asked questions regarding Michiana Behavioral Health.  If you require additional information or have questions not addressed here, please contact us, and our staff will be happy to assist you.

  1. How does someone get referred to Michiana Behavioral Health?
  2. Do I need to schedule an appointment?
  3. What about costs?
  4. How long will I be in the hospital?
  5. What should I bring to the hospital?
  6. Will I be able to smoke while in the hospital?
  7. What is the process for phone times?
  8. May I have visitors?
  9. What can I expect from the treatment team?
  10. Who can help me with my prescriptions after recent discharge?
  11. How do I obtain my medical records?
  12. Who do I call regarding questions about my bill?

How does someone get referred to Michiana Behavioral Health?

Anyone can make a referral to Michiana Behavioral Health. Referrals are often made by healthcare professionals (physicians, social workers, psychologists), hospital emergency rooms or crisis center staff, or by a community agency or mental health program. Referrals may also be made by family members, friends, clergy, or the individual in need of service.

Do I need to schedule an appointment?

Appointments for assessments are preferred for your convenience. Walk-in’s are also welcome.

What about costs?

We are a preferred provider for most commercial insurance plans. We also accept Medicare, Managed Medicaid (Indiana), HIP (Healthy Indiana Plan), and Tricare. Please call our assessment or business office and they can answer your individual concerns and questions.

How long will I be in the hospital?

Every individual has different needs that help determine how long he or she will need inpatient treatment. Please call our assessment office for additional information.

What should I bring to the hospital?

You should plan to bring only three changes of comfortable, casual clothing. You will also need appropriate slip-on closed toe footwear and overnight clothing (pajamas). Please leave any items of value at home for safekeeping. This would include jewelry, electronic devices, and cell phones. Michiana Behavioral Health provides all personal care items such as toothbrushes and shampoo. Please see Restricted Items for additional information.

Will I be able to smoke while in the hospital?

Michiana Behavioral Health is tobacco-free. This means that patients, visitors, employees and physicians are prohibited from using tobacco products anywhere inside or outside Michiana Behavioral Health. Nicotine replacement therapies are available on all adult units.

What is the process for phone times?

To protect the privacy of our patients, each patient is assigned a confidential code number at admission. To talk to a patient, you must be listed on the Telephone List AND know the assigned confidential code number that was provided at the time of admission. We ask that family members wait to receive calls until the scheduled phone times so as not to disrupt the treatment program. Due to the high volume of calls being made at these times, we have found that it is much simpler if our patients call out to family members. However, if you have not received a call; feel free to contact us. Phone times can be found here.

May I have visitors?

Visiting hours vary by individual unit and can be found here. There are also guidelines regarding who may visit (children under that age of 18 are not permitted nor are they allowed to be left in the lobby unattended) Visitors must be on the Visitation List and must present their ID at time of visitation. Please plan to arrive 30 minutes prior to visitation for check-in. Our first priority is the safety of our patients and guests, so we ask that visitors keep all personal items such as purses, bags, hats, cell phones, and jackets/coats in their vehicle as they are not permitted beyond the lobby doors. Outside food and drink is also not allowed.

What can I expect from the treatment team?

Psychiatrist: He or she directs medical management while at Michiana Behavioral Health. Patients will be seen by a psychiatrist within the first 24 hours of admission.
Registered Nurses: Are responsible for daily activities and medical/emotional needs. The RNs participate in behavior management and administer medications as ordered by the physician.
Mental Health Technicians: Assist with daily activities. They assist with program groups and activities, take vital signs and accompany patients to off unit activities.
Activity Therapy: Assists with recreational activities as tools to enhance self-esteem, problem-solving and social skills.
Social Workers: The Social Workers provides individual, group, and family therapy for patients on the unit. Assists in development of a discharge plan with the patient, family, psychiatrist and community.

Who can help me with prescriptions after recent discharge?

There are some insurance companies that require prior authorization for some medications. Please have your pharmacy fax us the prior authorization (PA) request to 574-935-9076.

If you have recently obtained insurance you may still be showing as inactive with the pharmacy that is contracted with your insurance company. You may call us at 574-936-3784 to ask that we call your insurance company to expedite this process.

How do I obtain medical records?

The medical records department is open from 8 am to 4 pm Monday through Friday. You may call the main # and ask to be transferred to the medical records department or call direct to 574-941-5779.

Who do I call about questions regarding my bill?

The business office is open Monday through Friday from 8:30 pm until 5 pm. You may call the main # and ask to be transferred to the business office.

Help is Just a Phone Call Away

We cannot offer diagnosis, counseling or recommendations online, but an Assessment and Referral specialist is available 24 hours/7 days a week at 574.936.3784. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.