Accredited by the
Joint Commission

Frequently Asked Questions


What should patients bring with them?

Patients should bring with them three changes of clothing, and two sets of pajamas. None of the clothing or shoes can have strings or hoods. All hygiene supplies are provided by the facility. Michiana is a non-smoking facility, so no tobacco products!

What are the visitation times at the facility?

Visitation times at the facility are on Tuesdays, Thursdays, Saturdays with an additional visitation available for the family of children or adolescents on Sundays if the family attends our family program. The times for visitation are based on the patients last name as listed below:

Visitation Times

 
Child and Adolescents Tuesday/Thursday Saturday Sunday
A-M 5:45 - 6:45 pm 1:45 - 2:30 pm 1:45 - 2:30 pm
N-Z 7:00 - 8:00 pm 3:00 - 3:45 pm  3:00 - 3:45 pm
Adults Tuesday/Thursday Saturday Sunday
A-M 5:45 - 6:45 pm 1:45 - 2:30 pm 1:45 - 2:30 pm
N-Z 7:00 - 8:00 pm 3:00 3:45 pm 3:00 - 3:45 pm
  • Acute patients are only allowed 2 immediate family members/guardians for visitation (NO siblings or anyone under age of 18)
  • Residential patients are only allowed 3 immediate family members/guardians for visitation (NO siblings or anyone under the age of 18)

What is the Family Program?

Family therapy is essential to the treatment of your child and many insurance companies including Medicaid are requiring family sessions. Your child's inpatient case manager or designee will be calling you within 24 hours of admission to schedule the family sessions. The Family Program provides you with needed information about our program, diagnoses, medication and discharge planning. Attendance is strongly encouraged. Patients do not attend this session, but an additional visitation is allowed after the program.

When can patients receive phone calls?

Times when patients can receive phone calls vary by age patients last name and day of the week, see chart below:

 

Unit Patients Last Name Monday - Friday Saturday - Sunday
Child Acute A - M
N - Z
6:30 7:00 pm
7:30 - 8:00 pm
1:45 2:45 pm
2:45 - 3:45 pm
Adolescent Acute A - M
N - Z
5:30 - 6:00 pm
8:00 - 8:30 pm
1:45 - 2:45 pm
2:45 - 3:45 pm
Adult Acute A - M
N - Z
5:45 - 6:15 pm
9:30 - 10:00 pm
1:45 - 2:45 pm
2:45 - 3:45 pm
Child Residential A - M
N - Z
6:00 - 6:30 pm
6:30 - 7:00 pm
1:45 - 2:45 pm
2:45 - 3:45 pm
Adolescent Residential A - M
N - Z
6:00 - 6:30 pm
6:30 - 7:00 pm
1:45 - 2:45 pm
2:45 - 3:45 pm

In order to contact a patient within the facility you must be on the phone or visitation list. For phone contact you will need to have a patients individual phone code.
Note: Only parents and guardian are allowed on the visitation list for children and adolescents.

 


Help is Just a Phone Call Away

We cannot offer diagnosis, counseling or recommendations online, but an Assessment and Referral specialist is available 24 hours/7 days a week at 574.936.3784. If you are currently experiencing an emergency, please dial 911 or go to the nearest emergency room.

If you prefer to contact us via email, please click here to fill out a request information form.